Jeen Jewels
A Sears Marketplace Seller
About Seller
Do you make custom orders?
Yes, we make certain custom orders and can customize orders from our listed products. We can customize our jewelry pieces to 10k, 14k or 18k Gold Setting. We can further customize the orders to various Diamonds/Gemstone options like GIA Diamonds, Morganite, Moissanite, Ruby, Emerald, Sapphire etc. Please email us the details and we can update you on the available options.
Please note - All custom orders are made to the specification you need and hence Customized orders do not qualify for returns/refunds.
Gold Plating Products
The downside of gold plating is that the gold layer fades and tarnishes over time. The reason being that molecules of the base metals slowly transfer into the thin layer of gold causing it to break down
See care options below -
• Do not spray on perfume or other sprays while wearing your gold plated jewelry. Wear your jewelry after you have sprayed on your favorite perfume so that chemicals on the spray or perfume does not interact with your jewelry’s metal.
• Substances like oil, nail polish, nail polish remover, chlorine, perfume and the like may react with metal/plated jewelry and will cause it to tarnish easily. This also goes with sweat, so make sure you don’t forget to remove your gold plated jewelry when you exercise or anything that would require heavy physical work, and also when swimming.
• Every after use, clean your plated jewelry with a cotton ball or a very soft cloth to remove any dust and dirt it has acquired. Gently rubbing the surface of your gold plated jewelry using a soft jewelry cloth also helps restore shine.
• If your jewelry needs more cleaning you may clean it with warm, soapy water. Soak it for a few minutes and you may clean it with a soft brush. Stay away from jewelry cleaners and antibacterial soaps which may have certain components that will just make your gold plated jewelry tarnish more quickly.
We do not and cannot guarantee how long the Gold Plating will last. We offer Gold Plating service for our customers at discounted prices.
Shipping Options:
All orders over $800 are shipped via Fedex and signature required option.
Any orders under $800, if you wish to get the order with signature required option, please contact us. There is an additional charge of $15.49 for signature required option.
Business Address
10685-B Hazelhurst Dr # 28338
Houston , TX , 77043
US
Our Return policy is Simple and Easy. If for any reason, you are not satisfied with your product received with in the 7 days of the receipt of the item, simply follow the following steps:- 1) Send us an email to [email protected] , informing us that you are sending us the product back. (Please include your order number in the email)
2) Please wait for our confirmation which you would receive within 1 to 2 business days. Please do not send the item back until you receive the confirmation email. Please note the following important notices:
1) All packages need to be sent via shipping service that provides tracking number. This is to ensure that the package can be tracked at all times. 2) The package has to be sent back with Signature on Delivery option. This would ensure that the package is delivered safely and securely to us. A package sent back without a tracking number or Signature on Delivery" option would not be accepted.
3) The package can be sent back with insurance. This is to ensure that in case the package is lost or damaged in transit, insurance can be claimed. It is customer's responsibility to send the package back with insurance. If the customer fails to send the package with insurance, and if the package is lost or damaged in the mail, JeenJewels would not be responsible. When sending a package back to us, the customer agrees to abide with the above return policy guidelines.
1) Any items showing sign of wear and tear or any items that have been modified in anyways, without our prior approval, including resizing, alterations etc, would not be accepted for refund. 2) Please note that it is your responsibility to ship the package back to us properly. Package not packed properly, opened packages, packages lost in transit while enroute to our return office, un-insured packages are not our responsibility. We have to receive the items properly back in our possession to process a refund. When you are shipping back any item for refund, please make sure that you ship it back via a service that provides tracking number, and you ship the package with full insurance.
How is the money refunded back: 1) The money is refunded back in the same method it is paid through Sears.com
How soon is the refund processed: 1) We want to ensure a smooth refund process for you. Please note that once we receive the package back, the Jewelry would be inspected by one of our jewelers, to ensure that there is no unauthorized changes, no signs of wear and tear, or other such issues with the return. Once this is confirmed, we would submit for the money to be refunded back. In most cases a refund would be issued within 2-3 days after we receive the package back with us.
How soon can I expect the money back in my Credit card account: 1) This depends mostly on your card issuing bank. Please note that once we issue the refund back to your credit card, we would send you a confirmation email confirming the refund processed. After this point, it depends on the banks how soon they credit your account. Normally for online transactions, this is done within 1-10 business days. Please note that this process is not under our control, but depends on the credit card company and the banks involved. This is almost the same procedure for all online transactions at most of the online companies.
2) Please wait for our confirmation which you would receive within 1 to 2 business days. Please do not send the item back until you receive the confirmation email. Please note the following important notices:
1) All packages need to be sent via shipping service that provides tracking number. This is to ensure that the package can be tracked at all times. 2) The package has to be sent back with Signature on Delivery option. This would ensure that the package is delivered safely and securely to us. A package sent back without a tracking number or Signature on Delivery" option would not be accepted.
3) The package can be sent back with insurance. This is to ensure that in case the package is lost or damaged in transit, insurance can be claimed. It is customer's responsibility to send the package back with insurance. If the customer fails to send the package with insurance, and if the package is lost or damaged in the mail, JeenJewels would not be responsible. When sending a package back to us, the customer agrees to abide with the above return policy guidelines.
1) Any items showing sign of wear and tear or any items that have been modified in anyways, without our prior approval, including resizing, alterations etc, would not be accepted for refund. 2) Please note that it is your responsibility to ship the package back to us properly. Package not packed properly, opened packages, packages lost in transit while enroute to our return office, un-insured packages are not our responsibility. We have to receive the items properly back in our possession to process a refund. When you are shipping back any item for refund, please make sure that you ship it back via a service that provides tracking number, and you ship the package with full insurance.
How is the money refunded back: 1) The money is refunded back in the same method it is paid through Sears.com
How soon is the refund processed: 1) We want to ensure a smooth refund process for you. Please note that once we receive the package back, the Jewelry would be inspected by one of our jewelers, to ensure that there is no unauthorized changes, no signs of wear and tear, or other such issues with the return. Once this is confirmed, we would submit for the money to be refunded back. In most cases a refund would be issued within 2-3 days after we receive the package back with us.
How soon can I expect the money back in my Credit card account: 1) This depends mostly on your card issuing bank. Please note that once we issue the refund back to your credit card, we would send you a confirmation email confirming the refund processed. After this point, it depends on the banks how soon they credit your account. Normally for online transactions, this is done within 1-10 business days. Please note that this process is not under our control, but depends on the credit card company and the banks involved. This is almost the same procedure for all online transactions at most of the online companies.
Contact Seller:
What is Sears Marketplace? Learn more
Sears Marketplace is our community of online sellers who offer an assortment of unique and popular brands right here on Sears.com
Our Marketplace Guarantee Learn more
All marketplace sales are backed by our Sears Marketplace Guarantee. Get the product you ordered, when you expect it, or get your money back. Original shipping cost included. Limitations apply.
Contact Sears Marketplace:
Jeen Jewels
A Sears Marketplace seller
Do you make custom orders?
Yes, we make certain custom orders and can customize orders from our listed products. We can customize our jewelry pieces to 10k, 14k or 18k Gold Setting. We can further customize the orders to various Diamonds/Gemstone options like GIA Diamonds, Morganite, Moissanite, Ruby, Emerald, Sapphire etc. Please email us the details and we can update you on the available options.
Please note - All custom orders are made to the specification you need and hence Customized orders do not qualify for returns/refunds.
Gold Plating Products
The downside of gold plating is that the gold layer fades and tarnishes over time. The reason being that molecules of the base metals slowly transfer into the thin layer of gold causing it to break down
See care options below -
• Do not spray on perfume or other sprays while wearing your gold plated jewelry. Wear your jewelry after you have sprayed on your favorite perfume so that chemicals on the spray or perfume does not interact with your jewelry’s metal.
• Substances like oil, nail polish, nail polish remover, chlorine, perfume and the like may react with metal/plated jewelry and will cause it to tarnish easily. This also goes with sweat, so make sure you don’t forget to remove your gold plated jewelry when you exercise or anything that would require heavy physical work, and also when swimming.
• Every after use, clean your plated jewelry with a cotton ball or a very soft cloth to remove any dust and dirt it has acquired. Gently rubbing the surface of your gold plated jewelry using a soft jewelry cloth also helps restore shine.
• If your jewelry needs more cleaning you may clean it with warm, soapy water. Soak it for a few minutes and you may clean it with a soft brush. Stay away from jewelry cleaners and antibacterial soaps which may have certain components that will just make your gold plated jewelry tarnish more quickly.
We do not and cannot guarantee how long the Gold Plating will last. We offer Gold Plating service for our customers at discounted prices.
Shipping Options:
All orders over $800 are shipped via Fedex and signature required option.
Any orders under $800, if you wish to get the order with signature required option, please contact us. There is an additional charge of $15.49 for signature required option.
Yes, we make certain custom orders and can customize orders from our listed products. We can customize our jewelry pieces to 10k, 14k or 18k Gold Setting. We can further customize the orders to various Diamonds/Gemstone options like GIA Diamonds, Morganite, Moissanite, Ruby, Emerald, Sapphire etc. Please email us the details and we can update you on the available options.
Please note - All custom orders are made to the specification you need and hence Customized orders do not qualify for returns/refunds.
Gold Plating Products
The downside of gold plating is that the gold layer fades and tarnishes over time. The reason being that molecules of the base metals slowly transfer into the thin layer of gold causing it to break down
See care options below -
• Do not spray on perfume or other sprays while wearing your gold plated jewelry. Wear your jewelry after you have sprayed on your favorite perfume so that chemicals on the spray or perfume does not interact with your jewelry’s metal.
• Substances like oil, nail polish, nail polish remover, chlorine, perfume and the like may react with metal/plated jewelry and will cause it to tarnish easily. This also goes with sweat, so make sure you don’t forget to remove your gold plated jewelry when you exercise or anything that would require heavy physical work, and also when swimming.
• Every after use, clean your plated jewelry with a cotton ball or a very soft cloth to remove any dust and dirt it has acquired. Gently rubbing the surface of your gold plated jewelry using a soft jewelry cloth also helps restore shine.
• If your jewelry needs more cleaning you may clean it with warm, soapy water. Soak it for a few minutes and you may clean it with a soft brush. Stay away from jewelry cleaners and antibacterial soaps which may have certain components that will just make your gold plated jewelry tarnish more quickly.
We do not and cannot guarantee how long the Gold Plating will last. We offer Gold Plating service for our customers at discounted prices.
Shipping Options:
All orders over $800 are shipped via Fedex and signature required option.
Any orders under $800, if you wish to get the order with signature required option, please contact us. There is an additional charge of $15.49 for signature required option.
Address: 10685-B Hazelhurst Dr # 28338 Houston, TX US 77043
What is Sears Marketplace?
Sears Marketplace is our community of online sellers who offer an assortment of unique and popular brands right here on Sears.com
learn more
Our Marketplace Guarantee
Get the product you ordered, when you expect it, or get your money back. Original shipping cost included. Limitations apply.
learn more
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